The Service & Organization Design Blueprint Badge is a certification by Legal Creatives.
The Legal Creatives Certification in Service & Organization Design Blueprint attests candidates have acquired theoretical and practical knowledge for Service & Organization Design.
Professionals who earned this Certification Badge successfully completed the theoretical learnings and practical activities about:
✓ Broaden their understanding of how to deliver great services by learning the Legal Design methodology and applying it to improve legal services, avoid shortcomings, pitfalls or deadends, and ensure consistency in the customer experience.
✓ Diagram through visualization the relationships between different service components — people, props and processes — that are directly tied to touchpoints in a specific customer journey
✓ Map all the steps and activities when humans or technologies intervene to interact with customers to ensure a consistent customer experience.
✓ Visualize all the steps and activities that occur behind the scenes towards ensuring positive customer interaction and experience, by aligning both frontstage and backstage to create the customer optimal experience.
✓ Learn how to discover weaknesses in the service by identifying internal organizational shortcomings and setting up a culture for continuous improvements and optimization.
What it takes to earn this badge
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Get your Academy membership to complete the Service & Organization Design Blueprint Video Course & Challenge inside the Online Academy.BECOME A MEMBER TO GET THIS BADGE